Advanced Self Storage Canadian Privacy Policy and Confidentiality Policy for Residents of Quebec under Bill 64
Introduction to this Policy
Your privacy is important to us. Keeping personal information about our clients safe is something we strive for at Advanced Self Storage. It is essential for the long-term success of our business and to protect our clients’ interests.
This policy is intended to provide you with information about how we collect, use, and disclose personal information in the course of our business, and through digital platforms we use to deliver services. We may update it from time to time to better reflect changes in our services, collection, use or disclosure of your personal information and to account for changes in privacy laws
We last updated this policy on July 1, 2024.
You can find out more information about your rights by visiting these websites:
Office of the Privacy Commissioner of Canada
Office of the Information and Privacy Commissioner for British Columbia
Office of the Information and Privacy Commissioner of Alberta
Manitoba Ombudsman, Access and Privacy Division
Information and Privacy Commissioner of Ontario
Commission d’accès á l’information (Quebec)
Office of the Information & Privacy Commissioner Nova Scotia
Office of the Information and Privacy Commissioner, Newfoundland and Labrador
To better ensure that we live up to the goals and commitments expressed in this policy, we have appointed a Privacy Officer to oversee it. If you’d like to know more about this policy or have questions about how we manage your personal information, please contact our Privacy Officer, PJ Juneja, at PJJuneja@advancedselfstorage.com or 604-314-1361.
You can also get in touch with our Privacy Officer at:
Advanced Self Storage
20288 113B Ave., Maple Ridge, BC, V2X 0Y9
Attn: Privacy Officer
Please reach out to us if you have any comments, questions or concerns about this policy or your personal information.
Collection and Use of Personal Information
What is “personal information”?
“Personal information” is any information related to an identifiable individual, such as yourself or your alternate contact, except for business contact information. An “identifiable individual” is someone who can be identified, either directly or indirectly, through information such as name, home address, personal telephone number, social insurance number, financial transactions, online behaviors, as well as factors specific to the individual such as gender or date of birth.
How do we collect personal information?
For us to deliver services to you, we need to collect personal information about you – it’s necessary because of the kinds of services that we offer. Most of the time, we will collect it directly from you. Sometimes, we will also collect personal information about you through our digital platforms. For example, if you choose to respond to a survey, we may end up collecting personal information about you as a result. Finally, because our digital platforms also generate and record information about users in the normal course of operation, we also collect personal information through those digital platforms.
What personal information do we collect?
We ask you for information to: (a) establish and maintain responsible commercial relations with you; (b) to provide ongoing service; and (c) meet our legal and regulatory requirements. As such, while the particular items of personal information we collect from you can be broad, you can expect that we will collect information establishing your identity such as your name, address, date of birth, phone number, email address, and credit card number/expiration date.
If you use our digital platforms, we will also collect information about the system through which you’ve used them, such as your Internet protocol addresses, the contents of local cookies, your operating system, and other similar technical information. Additional information may also be collected to meet our legal and regulatory obligations.
How do we use your personal information?
We use your personal information to
Conduct our business
Respond to your inquiries regarding reserving storage units
Enable you to pay your bill online
Enable you to purchase products and services online
Offer Advanced Self Storage specials and discounts
Provide you with Advanced Self Storage services and information relevant to those services and our website
Develop new services
We also use it to determine whether you might benefit from, or be interested in discussing new services, products, and to evaluate and improve our digital platforms. Finally, we use your personal information to comply with legal obligations.
Cookies and Analytics
We use cookies, beacons, tags, and similar technologies, which may be provided by third parties, on our website to enable certain functionality (such as remember your language selection), for security and fraud detection and prevention, to analyze usage information about our site and to personalize content for you. While the data collected by cookies doesn’t directly identify you, we may use it with other information, including personal information, as needed to meet these objectives. You can opt out of the use of cookies and related tools by adjusting your device and browser settings, although some features of our website may not function properly when cookies are disabled.
We also use log file information for functionality, security, account management and usage analytics. Most browsers automatically collect information like your IP address, device type, screen resolution, operating system version, internet browser type and version, and time of visit or log-in and store it in log files.
A note about cookies
A “cookie” is a small data file stored on your system that allows it to be identified as you move from page to page on the Internet by associating it with an alphanumeric code. Our digital platforms use cookies as a consequence of certain features, and in order to analyze user behaviour and improve our offerings.
Some cookies are necessary to enable you to move around our website and use its features. These cookies enhance the convenience and use of the website. If you disable required cookies, some features of the website will be affected or may not work at all.
Other cookies are helpful to allow us to understand how people use our digital platforms.
Third Party Analytics Tools
Advanced Self Storage utilizes third party analytics tools such as Google Analytics to collect non-personally identifiable information using cookies. Certain types of information, such as geo location, device type, online website behavior, demographic data & purchase history is collected and aggregated across Advanced Self Storage website for analysis and marketing initiatives.
Advanced Self Storage employs Remarketing by way of Adwords and Google Analytics to display relevant ads to users who have previously visited the website. Advanced Self Storage may use previous session information to display advertisements to you on the website and Google may set a cookie and serve ads to you on third party websites on the Google Display Network. Third parties such as Google may display ads on websites across the internet. Aggregated user data may be utilized to create remarketing and/or retargeting lists or groups of users with similar onsite behaviors or demographics.
Advanced Self Storage also uses Google Display Network Impression Reporting and Google Analytics Demographics and Interest Reporting and Interest-Based Advertising to display advertisements to users based on their inferred interests and demographics. Advanced Self Storage does not use interest-based advertising campaigns that collect personally identifiable information.
Users may learn more about Google Analytics use of cookies by visiting the Google Privacy and Terms page at http://www.google.com/policies/. You may opt out of being tracked by Google Analytics by i) Turning off cookies in the preferences settings in your browser ii) Downloading the Google Analytics opt-out browser add on available at: https://tools.google.com/dlpage/gaoptout/ iii) Opting out of user interest and demographic categories in the Settings for Google Ads feature to manage or opt out of Google interest based ads at: https://adssettings.google.com/authenticated or iv) Managing cookies used for online advertising across multiple companies at the US-based Network Advertising Initiative at http://www.networkadvertising.org/choices/.
Aggregate Information
The Site may track the total number of visitors to our Site, the number of visitors to each page of our Site, browser type, IP addresses, External Web Sites (defined below) linked to and other aggregated data collected through our services and we may analyze this data for trends and statistics in the aggregate but such information will be maintained, used and disclosed in aggregate form only and it will not contain personally identifiable information. We may use such aggregate information to analyze trends, administer the Site, track users’ movement, and gather broad demographic information for aggregate use.
Disclosure of Personal Information
How do we disclose your personal information?
We do not disclose your personal information except in the situations described in this policy. We do not sell your personal information to third parties.
We are committed to keeping your personal information safe, secure and confidential. We may disclose your personal information:
to our personnel, in order for them to use it in the situations described under the heading “How Do We Use Your Personal Information?”;
to a third party, if it is necessary in order to provide a service you have requested;
as permitted or required by government authorities, applicable laws, regulatory requirements, or legal processes such as subpoenas, court orders or to help prevent crime, fraud, money laundering and terrorist financing;
to respond to valid and authorized information requests;
during emergency situations, or to protect our rights or property from harm;
to protect the safety of employees, clients or other third parties; or
if you otherwise consent to the disclosure.
Examples of third parties to which we disclose your personal information include: regulators, governmental bodies or courts that have jurisdiction over us, and other third-party representatives or companies that support Advanced Self Storage with business services.
Some third parties who facilitate the provision of our services collect anonymized information while doing so. By receiving our services or using our digital platforms, those third parties may be able to ascertain your identity from otherwise-anonymized information they collect. For example, if you use our digital platforms, each third party involved in facilitating the provision or receipt of those platforms’ functionalities may be able to collect anonymous information about the way you have used them and use that information to determine your identity through pattern-matching.
A note about transmission and storage of personal information.
Your personal information may be maintained or processed on systems located in jurisdictions outside of Canada such as the United States. Where applicable, this information could be bound by the laws of those jurisdictions and may be required to be disclosed in accordance with the laws of those jurisdictions.
Retention, Integrity and Security of Personal Information
How long will we keep your personal information?
We retain your information only for the time it is required and for the purpose of providing you with our services. This period of time extends beyond the end of our relationship but only for as long as is necessary for us to meet our legal and regulatory requirements, abide by our internal record keeping obligations and for as long as it is necessary for us to respond to any outstanding matters.
How will we keep your personal information accurate?
We make reasonable efforts to ensure the information we have about you is accurate, up-to-date and complete. Generally, this means we will reach out to you periodically and at least annually to verify that your personal information is current. Given that we make decisions based on the information we have, we encourage you to help us keep your information current. Having accurate information about you enables us to give you better service and minimizes the possibility that out-of-date information may be used to make decisions which impact you. We have procedures and practices in place to help us maintain the accuracy of your information, however we rely on you for such information and encourage you to please contact your Advanced Self Storage Advisor if your personal information changes at any time.
How do we protect your personal information?
To keep your personal information safe, we use industry-standard, client-conscious controls, processes, software, systems, training programs and physical safeguards, which we select based on the sensitivity of the particular items of personal information each method secures. We also test our security plans regularly and use systems that automatically update and improve themselves as new threats arise.
All our employees are familiar with the procedures required to safeguard client information, and they are required to always maintain the confidentiality of such information, failing to do so may result in disciplinary measures. Protecting your information is an essential part of our job. To protect your information, all employees sign a confidentiality agreement when hired.
No organization, including Advanced Self Storage, can guarantee the ongoing security, integrity, or secrecy of your personal information. Even organizations that employ teams specialized in data and information security will from time to time suffer security incidents. Therefore, while we wish we could do so, Advanced Self Storage cannot promise that we will be able to prevent unauthorized disclosure, modification, or destruction of personal information you provide us.
What can you do to help protect your personal information?
The most important thing you can do to keep your personal information safe is to protect, and keep secret, your usernames and passwords.
What happens if we find out your personal information has been lost or stolen?
If we uncover a privacy incident, or reasonably suspect a privacy breach involving your personal information, we will investigate and evaluate its implications promptly. If a privacy incident creates a real risk of significant harm to you or any other individual, we will activate our privacy breach notification protocol – we have processes, procedures and service providers in place so that we can attempt to minimize the scope or magnitude of harm in a timely manner and comply with our notification obligations under the law.
How can you see what personal information we have about you?
If you would like to access your personal information, please contact our Privacy Officer in writing. Upon such a request we will give you access to the information we retain about you. We generally require proof of identity before we release any personal information to you. We will then provide you with the personal information we have about you, unless we are required by law to refrain from doing so, or believe we have a right to refrain from doing so and choose to exercise such right. You may verify the accuracy and completeness of the personal information we have about you and may also ask us to amend it.
Addressing Your Concerns
You are always in control of your personal information. Providing us with your information is always your choice. By establishing an account or receiving services with us, you have consented to the disclosure of your personal information to third parties in the circumstances or for the purposes described in this policy. Your decision to withhold information or withdraw consent with respect to our use of your personal information may prevent us from taking you on as a client, providing you with the best possible service, or continuing to work with you as a client. You can withdraw your consent at any time, subject to the requirement of reasonable notice and any legal or contractual restrictions, by writing to us.
As set out in the introduction to this policy, if you’d like to know more about our policy, or have questions about how we manage your personal information, please contact us and ask to speak to the Privacy Officer. You can also get in touch with our Privacy Officer at:
Advanced Self Storage
20288 113B Ave., Maple Ridge, BC, V2X 0Y9
Attn: Privacy Officer
Please reach out to us if you have any comments, questions or concerns about this policy or your personal information. If you choose to mail, fax, or email us, please include your full name, address, and telephone number.
Accessibility at Advanced Self Storage
Advanced Self Storage is committed to excellence in serving and providing our products and services to all clients. Our policy has been drafted with the principles of independence, dignity, integration, and equality of opportunity for people with disabilities in mind.
We are committed to the needs of people with disabilities and will continue to demonstrate our ongoing commitment and efforts to prevent and remove barriers for persons with disabilities under the Accessibility for Ontarians with Disabilities Act (AODA) and the Integrated Accessibility Standards Regulations (IASR).
What are we doing?
To help us make the Advanced Self Storage website a positive place for everyone, we've been using the Web Content Accessibility Guidelines (WCAG) 2.0. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone.
The guidelines have three levels of accessibility (A, AA and AAA). We’ve chosen Level AA as the target for the Advanced Self Storage website.
How are we doing?
We've worked hard on the Advanced Self Storage website and believe we've achieved our goal of Level AA accessibility. We monitor the website regularly to maintain this, but if you do find any problems, please get in touch.
Let us know what you think
If you enjoyed using the Advanced Self Storage website, or if you had trouble with any part of it, please get in touch. We'd like to hear from you.
Email akwok@advancedstoragecentres.com
Call us at 778-388-2301